Privacy Policy

Effective Date: January 1st, 2026
Last Updated: January 1st, 2026

Nova Cast Television Network LLC, ("NCTV") including all contracted vendors, partners, and service providers (“Affiliates”), is committed to protecting the privacy and security of our partners and customers. This Privacy Policy explains how we collect, use, disclose, and protect your information, and outlines your rights regarding that data. It also includes your consent for NCTV and its representatives to contact you via telephone,

email, SMS, or automated means.

1. Notice of Privacy Practices

NCTV, and its contracted vendors operate in compliance with:

The Telephone Consumer Protection Act (TCPA)
And other applicable federal and state privacy laws

2. Use and Disclosure of Information

Your information may be used or disclosed for the following purposes:

Payment & Billing
Communication & Reminders
TRUSTED MARKETING PARTNERS

3. Communication Consent (Call, Text, and Email)

By providing your phone number, email address, or mailing address, you consent to be contacted by NCTV and their authorized partners/vendors via:

Text messages (SMS/MMS): Reminders, updates, instructions, and health education
Phone calls: Live or pre-recorded messages for service delivery or support
Email: For documentation, reminders, service details, or support

You may revoke this consent at any time by:

Emailing careteam@novacast.com
Replying “STOP” to any SMS message

We will never sell your information or use it for fundraising without your explicit written consent.

4. Vendor and Partner Compliance

All vendors, subcontractors, and contractors engaged by NCTV must:

Follow strict breach reporting and incident response procedures
Maintain required data security, encryption, and access controls

5. Required Disclosures:

Your information may be disclosed without your consent in the following situations:

As required by law (e.g., court orders)
To report suspected abuse, neglect, or threats to health/safety

6. Safeguards and Security

NCTV implements robust safeguards to protect your information, including:

Administrative, technical, and physical security controls
Timely breach notification procedures in accordance with federal law

7. Marketing and Limitations

NCTV may provide you with service updates or information about new offerings only if:

You have provided prior consent
It complies with CMS marketing rules

We do not use or share your data for:

Unapproved or unrelated marketing
Sale of personal or health information
Promotions not directly tied to healthcare services

8. Changes to This Policy

NCTV may update this Privacy Policy from time to time. Changes will be posted at:

https://www.novacast/privacy-policy

Updates take effect immediately upon posting.

9. Contact Information

For questions, concerns, or to revoke consent, please contact us:

Nova Cast Television Network LLC
608 Melvin Ave, Suite 102
Annapolis, MD 21401

Email: careteam@novacast.tv

Phone: 1-800-480-3344
Website: www.novacast.tv